> Describe a time that you realized that the current work processes and systems at your organization were not effective at meeting customer needs, and you sought to change it. What was the issue, and what did you do?
> What is your approach to turning down a customer’s order or request, due to unforeseen circumstances? What would you say and how would you say it?
> Describe a time when you had to make a decision that was not under your area of responsibility. What happened and what was the result?
> What is your approach to keeping in touch with customers, and updating them on offers that they may be interested in?
> Describe a time when you handled a difficult situation with a customer or vendor. What did you do and how was it resolved?
> Imagine this scenario: A customer felt like they received bad service from another sales person. Now, the customer is saying that they do not want to do business with your company. You had not dealt with this customer previously. You are not the cause of the bad service, but now you are tasked with trying to win the customer back. How would you do this?
> What is your approach to dealing with upset customers who are unhappy with your product or service?
