Social – Service Orientation (Customer Service/Focus) – Page 7 – Hiring Manager Help

> To your knowledge, name the best ways to promote an event, physical or digital, and give a reason why each method is so great.Have

> Describe a time when you stepped up to do extra work so that you and your team can achieve critical work priorities.

> How would you deal with an angry or irate customer in a retail shop setting?

> What is your approach to dealing with an unreasonable customer?

> Imagine this scenario: You are interacting with a customer. After a while, things turn sour and the customer starts to make negative comments about you. How do you handle the situation?

> Imagine this scenario: Your manager asked you to do something that you disagreed with. What would you do?

> Name an influencer on social media and explain why they are doing well on social media.

> Describe a time when you convinced your client to try something new.

> Describe a time when you showcased good customer service.

> Describe a time when you had to help a customer deal with an issue with a product or service that they bought from your company.

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