Social – Service Orientation (Customer Service/Focus) – Page 8 – Hiring Manager Help

> Describe a time when you were unable to solve a customer’s problem. What happened

> Describe a time when your client was not satisfied with your work. How did you handle the situation?

> Describe a time when you had to defend a customer or their point of view? What did you do and why?

> What is your approach to checking that you have gathered the correct details from a customer or client?

> What are some questioning techniques that could be used when talking to or influencing clients?

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