> Describe a time when you had to deal with an irate customer. What did you do and what happened in the end?
> Describe a time when you inherited a customer or took over a client account from a coworker. What did you do to establish rapport and trust with the customer?
> Assuming you are appointed to this position, what are the first few things you will do while in this job and why?
> Imagine this scenario: We offer you this job. You start working here and then realize that you and I, as your manager, do not get along. What do you do?
> Imagine this scenario: Your manager has just asked you to do a task that seems impossible given its scope and it deadline. What do you do?
> Describe a time when your client changed the brief or ‘moved the goalpost’ an unacceptable number of times. How did you handle the situation and the client?
> If I were to ask your current or previous coworkers how was it like to interact with you and what was your general attitude at work, what do you think they would say?
> Tell me about a time when your manager or senior colleague came to you with an issue that they could not work out. What was the problem and what did you do?
