> Describe a time when you went well out of your way to deliver the best possible service to a customer. What did you do and what was their reaction?
> Describe a time when you made a decision that was not popular. How did you communicate and implement your decision?
> Describe a time when you had to communicate bad news to your coworkers. How did you communicate this?
> Describe a time when you went out of your way to defend a customer. What happened and why did you do this?
> Imagine this scenario: You are the subject matter expert in a specialist area. You are tasked with describing a work process relating to your specialist area of expertise to coworkers who are not knowledgeable in this field. How would you explain this in a way that they can understand?
> If I were to ask your current or previous coworkers how was your work performance and attitude at work, what do you think they would say?
> Describe a time when you worked as part of team spanning multiple departments. What forms of communication did you use to ensure the project ran smoothly?
