> Describe a time when you were against changes that were happening in your work processes and work environment. What was the situation and how did you handle it?
> Describe a time when you had to make a decision that was not under your area of responsibility. What happened and what was the result?
> Describe a time when you had to persuade someone to be on your team. What did you say or do to convince them?
> What is your approach to keeping in touch with customers, and updating them on offers that they may be interested in?
> Describe a time when you had to persuade someone to do things your way. What did you say or do to convince them?
> Describe a time when you tried to deal with a situation but in the a misguided way. What happened and did you admit your mistake?
> Describe a time when you were advocating for a change of work process or work environment of your team, but your team members were hesitant or cautious of this change. What did you do?
> Describe a time when you had to inform a group of people of a change. How did you break the news and how did you handle the feecback?
