> Describe a time when you handled a difficult situation with another team or department. What did you do and how was it resolved?
> Describe a time when you encountered a disagreement with others, but you managed to persuade them to see or do things you way. What did you say or do to convince them?
> Describe a work system or process change that you initiated in the past. What worked and what did not work so well, and would you do any of them differently now?
> Describe a time when you handled a difficult situation with a customer or vendor. What did you do and how was it resolved?
> Have you ever been passed over for a promotion for which you felt you were most qualified for? What did you do about it?
> Describe a time when you made an unpopular decision that affected other people. Why did you have to make the decision and how did you handle the reactions resulting from it?
