> Imagine this scenario: You are dealing with an angry customer. The customer demands to speak to your manager without specifying their issue or problem. What do you do?
> Imagine this scenario: You are in a sales conversation with your customer. Your customer is requesting something that is not part of company policy, nor is it in the interest of the company. What do you do?
> Describe a time when you used your communication skills to draw out differing opinions from a group of people and at the same time, avoid groupthink.
> What is your approach to turning down a customer’s order or request, due to unforeseen circumstances? What would you say and how would you say it?
