> Describe a time when you went out of your way to defend a customer. What happened and why did you do this?
> Describe a time when you noticed a potential health and safety risk that nobody else noted. What was the issue and what did you do about it?
> Describe a time when you successfully helped to mediate conflict between others. What happened and how did you handle it?
> Describe a time when you found a significant mistake that a coworker made. What did you do about it?