Interacting with Others – Assisting and Caring for Others – Page 5 – Hiring Manager Help

> Discuss the interpersonal skills you think are needed to settle conflict or disagreements between others.

> Describe a time when you helped mediate a disagreement between others in your team. What happened and how did you resolve the issue?

> Describe a time when you fully understood a difficult customer’s needs.

> Describe a time when you had to motivate a reluctant or unresponsive person.

> Generally speaking, what is your response to customer feedback?

> Describe a time when you motivated someone else to become a better performer?

> Describe a time when you had to step in and take control of a situation before it got out of hand.

> Describe a time when you clearly demonstrated your leadership style.

> Describe a time when you were proactive in solving a problem that your customer encountered.

> What is your approach to resolving conflict between other team members or coworkers?

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