> Imagine this scenario: You are made team leader of a team that was not performing up to standard. How would you solve the issue of their performance?
> Imagine this scenario: You are interacting with a customer. After a while, things turn sour and the customer starts to make negative comments about you. How do you handle the situation?
> Describe a time when you engaged your team in discussions regarding changes happening in your team or wider business unit.
> Describe a time when you conducted on-the-job training for your coworkers or subordinates. What was the topic and how was the training received?
> Describe a time when you had to be discreet in your actions and words in order to maintain confidentiality. How did you manage it?
> Describe a time when you had to point out and handle the underperformance of a colleague. How did you approach the situation?
> What is your approach to ensuring you and your coworkers comply with applicable laws and ethical standards?
