> Imagine this scenario: As part of a coporate branding project, you are working with an external design and marketing agency. The agency has submitted their first finalised piece of marketing materials to you. However, these materials are not statisfactory. What do you do? Note that as part of the agreement with the agency, you are only allowed to request for edits to the finalized work twice.
> Imagine this scenario: You are working with a customer who has opposing social beliefs to your own. They are quite vocal about their beliefs and often bring it up during sales conversations, sometimes asking you to agree with their opinions. What would you do or how would you communicate with them?
> Imagine this scenario: You are working with a customer who has racist and culturally insensitive beliefs. They are quite vocal about their beliefs and often bring it up during sales conversations, sometimes asking you to agree with their opinions. What would you do or how would you communicate with them?
> Describe a time when you dealt with an angry customer. What happened and how did you deal with the situation?
> Describe a time when you showed a client or customer that their perspectives or points of view were valued?
> Describe a time when you had to deal with an irate customer. What did you do and what happened in the end?
> Describe a time when you inherited a customer or took over a client account from a coworker. What did you do to establish rapport and trust with the customer?
> Describe a time when your client changed the brief or ‘moved the goalpost’ an unacceptable number of times. How did you handle the situation and the client?
