> Imagine this scenario: You are in a sales conversation with your customer. Your customer is requesting something that is not part of company policy, nor is it in the interest of the company. What do you do?
> What is your approach to turning down a customer’s order or request, due to unforeseen circumstances? What would you say and how would you say it?
> What is your approach to keeping in touch with customers, and updating them on offers that they may be interested in?
> Describe a time when you handled a difficult situation with a customer or vendor. What did you do and how was it resolved?
> Imagine this scenario: You are working on a project for a client. You are about 50% done when the client informs you of major changes in the project. These changes most likely mean that your previous progress on the project would go to waste. What would you do at this point?
> Explain how you would identify and deliver the type and quality of work demanded by your customers.
