> Imagine this scenario: You are interacting with a customer. After a while, things turn sour and the customer starts to make negative comments about you. How do you handle the situation?
> Imagine this scenario: You are the accounts manager of several valued clients for your company. However, one day you witness one of your valued clients carrying out unethical actions. What do you do?
> Describe a time when you had to help a customer deal with an issue with a product or service that they bought from your company.
> Describe a time when your client was not satisfied with your work. How did you handle the situation?
> Describe a time when you had to communicate the same idea to different types of people at the same time.
> What is your approach to checking that you have gathered the correct details from a customer or client?
> Describe a time when you were initially confused by a customer’s request, but managed to successfully clarify the request. What happened and what did you do?
