> What is your approach to turning down a customer’s order or request, due to unforeseen circumstances? What would you say and how would you say it?
> Describe a time when you owned up to your mistake at work. What happened and why did you own up to it?
> What is your approach to keeping in touch with customers, and updating them on offers that they may be interested in?
> Describe a time when you made an unpopular decision that affected other people. Why did you have to make the decision and how did you handle the reactions resulting from it?
> Describe a time when you had an argument with a colleague. What happened and how did you handle it?
> Describe a time when you had difficulty adjusting or working with a colleague due to their personality. What was the issue and how did you handle it?