> Describe a time when you had to deal with an irate customer. What did you do and what happened in the end?
> Describe a time when you inherited a customer or took over a client account from a coworker. What did you do to establish rapport and trust with the customer?
> Imagine this scenario: Your manager has just asked you to do a task that seems impossible given its scope and it deadline. What do you do?
> Describe a time when your client changed the brief or ‘moved the goalpost’ an unacceptable number of times. How did you handle the situation and the client?
> If I were to ask your current or previous coworkers how was it like to interact with you and what was your general attitude at work, what do you think they would say?
> Describe a time when you implemented a novel idea despite not knowing how it would turn out. What happened and what did you learn?
> Describe a time when you went well out of your way to deliver the best possible service to a customer. What did you do and what was their reaction?
