> Imagine this scenario: You are dealing with an angry customer. The customer demands to speak to your manager without specifying their issue or problem. What do you do?
> What is your approach to fully understand a situation when the person explaining the situation to you is unable to clearly communicate what happened?
> Imagine this scenario: You are in a sales conversation with your customer. Your customer is requesting something that is not part of company policy, nor is it in the interest of the company. What do you do?
> Imagine this scenario: You are assigned a new project to oversee. How will you approach it and manage it?
> Imagine this scenario: You have to explain the term [blank], which is common in our industry, to a layman. How would you do this?
