> Describe a time when you stayed clam while trying to sort out a complaint from a customer. What was the context and how did you stay calm?
> Are there any changes you would make to your work style or work flow in the near future? What would the changes be and why, or why not?
> What is your approach to turning down a customer’s order or request, due to unforeseen circumstances? What would you say and how would you say it?
> Are there any changes you think should happen in your current or previous department or organization to improve efficiency or effectiveness at work? What would the changes be and why?
> Describe a time when you and your team could not meet a deadline or achieve a goal. How did you and your teammates respond and treat each other? How did you explain the situation to your manager?
> Describe a time when you owned up to your mistake at work. What happened and why did you own up to it?
> Describe a time when you handled a difficult situation with your manager. What did you do and how was it resolved?
> Describe a time when your work or project was falling apart but you managed to salvage the situation and recover. What happened and what did you do?
