> What is your approach to keeping in touch with customers, and updating them on offers that they may be interested in?
> Describe a time when you were advocating for a change of work process or work environment of your team, but your team members were hesitant or cautious of this change. What did you do?
> Describe a time when you handled a difficult situation with another team or department. What did you do and how was it resolved?
> Describe a time when you encountered a disagreement with others, but you managed to persuade them to see or do things you way. What did you say or do to convince them?
> Describe a time when you did not give in to a customer’s insistence that you bend the rules just for them. What happened and how did you put up with the customer?
> Describe a time when you handled a difficult situation with a customer or vendor. What did you do and how was it resolved?
> Describe a time when you made an unpopular decision that affected other people. Why did you have to make the decision and how did you handle the reactions resulting from it?
