> Imagine this scenario: A customer has approached you in the store saying that they cannot find the product they are looking for. What do you do?
> Describe a time when you delayed making a decision in order to have more time to think or gather more information. How did it work out in the end?
> What would be your advice for a high-street cafe chain that is not doing well and looking for ways to improve?
> What would be your advice to a company with historically high revenues but still operating at a loss?
