> Describe a time when you handled a difficult situation with another team or department. What did you do and how was it resolved?
> Describe a time when you encountered a disagreement with others, but you managed to persuade them to see or do things you way. What did you say or do to convince them?
> Describe a time when you did not give in to a customer’s insistence that you bend the rules just for them. What happened and how did you put up with the customer?
> Assuming you have a to-do list at your current or previous job, what is currently on top and the bottom of the list?
> Have you ever been passed over for a promotion for which you felt you were most qualified for? What did you do about it?