> Describe a time when you managed to persuade a reluctant or antagonistic customer to switch to your product or service.
> Imagine this scenario: Your manager has come to you at the start of your work day and assigned you the difficult task of doing twenty [blank] by the end of the work day. What do you do or how would you respond?
> Describe a time when you saw a problem from another person’s point of view. What was the context and how different was their perspective to yours?
