> Imagine this scenario: You are interacting with a customer. After a while, things turn sour and the customer starts to make negative comments about you. How do you handle the situation?
> Imagine this scenario: You have been given an assignment that requires input from another department in your company. Traditionally, this department is hard to contact, and they have not gotten back to you regarding your assignment. Because of this, you are unable to move forward with your assignment. What do you do?
> Describe a time when you engaged your team in discussions regarding changes happening in your team or wider business unit.
> Describe a time when you conducted on-the-job training for your coworkers or subordinates. What was the topic and how was the training received?
> Imagine this scenario: One of your coworkers asks you for information about work. However, what he is asking about is confidential information and you beileve he should not know this information. How do you respond to your coworker?
