> Name three typical reasons as to why change management often fails. How would you avoid these from happening?
> Describe an aspect of yourself or a trait that you have that others may be surprised to know about you.
> Describe a time when you paid attention to a particular detail of your work, and this led to a benefit for you or your team.
> Describe a time when you changed your work practices, and also made sure the change fit with the wider strategic goals of the department or organization.
> Tell me about a time when you had to give a team member constructive criticism. How did you go about giving it?
> Describe your experience and expertise with CRM (customer relationship management) tools that you are familiar with.
> Describe a time when your manager was not satisfied with your work. How did you handle the situation?
> Describe a time when you spotted an error in your own work. What was the error and how did you spot it?
> Describe a time when you worked on a project that needed input and buy-in from other teams and departments. How did you approach the situation or persuade the stakeholders?
