> Describe a time when you had to deal with an irate customer. What did you do and what happened in the end?
> Describe a time when you inherited a customer or took over a client account from a coworker. What did you do to establish rapport and trust with the customer?
> Describe a time when you had to communicate bad news to your coworkers. How did you communicate this?
> Describe a time when your immediate attention was required on a technical issue. What steps did you take to troubleshoot and resolve the problem?
> In your opinion and experience, do you think there is anything that our company can improve in, and how can we improve?
> Describe a time when you successfully helped to mediate conflict between others. What happened and how did you handle it?
> Describe a time when you found a significant mistake that a coworker made. What did you do about it?
> Do you have preferences of when you would use your leadership skills or when you would step up to be a leader, and when you would not?
