> Imagine this scenario: You are the team leader of a small team. You notice that one of your team members seems disinterested in working. What would you to to motivate them?
> Imagine this scenario: You are conducting a training session. However, the participants seem to have difficulty understanding the subject you are teaching. What do you do?
> Describe a time when you had to delicately communicate sensitive information. What were the risks relating to this and how did you do it?
> What is your approach to checking that you have gathered the correct details from a customer or client?
