> Describe a time when you had to deal with an irate customer. What did you do and what happened in the end?
> Describe a time when your client changed the brief or ‘moved the goalpost’ an unacceptable number of times. How did you handle the situation and the client?
> Describe a time when you went out of your way to defend a customer. What happened and why did you do this?
> Have you ever had an argument with someone at work? If so, please describe the incident and how it was resolved.
> Imagine this scenario: You are part of a team where the most creative person on the team is also the person you dislike the most on your team. In the upcoming project you know that you will need this team member’s creativity to be able to complete the project effectively. What would you do in terms of relationship building with them or getting them to contribute to the project?
> Describe a time when a subordinate or direct report came to you with a complaint. What did you do and what was the outcome?
> Imagine this scenario: You are trying to complete a project. However, a coworker’s errors are constantly impacting on your ability to complete the project. What do you do?
