> Describe a time when you successfully helped to mediate conflict between others. What happened and how did you handle it?
> Imagine this scenario: You raise your idea at a meeting. You feel strongly about this idea, but everyone else at the meeting disagrees with or does not support your idea. What do you do?
> Imagine this scenario: You are dealing with an angry customer. The customer demands to speak to your manager without specifying their issue or problem. What do you do?
> Describe a time when you stayed clam while trying to sort out a complaint from a customer. What was the context and how did you stay calm?
> Describe a time when you handled a difficult situation with your manager. What did you do and how was it resolved?
> Describe a time when you were advocating for a change of work process or work environment of your team, but your team members were hesitant or cautious of this change. What did you do?
> Describe a time when you handled a difficult situation with another team or department. What did you do and how was it resolved?
