> Describe a time when you encountered a disagreement with others, but you managed to persuade them to see or do things you way. What did you say or do to convince them?
> Describe a time when you did not give in to a customer’s insistence that you bend the rules just for them. What happened and how did you put up with the customer?
> Describe a time when you handled a difficult situation with a customer or vendor. What did you do and how was it resolved?
> Describe a time when you made an unpopular decision that affected other people. Why did you have to make the decision and how did you handle the reactions resulting from it?
> Describe a time when you had an argument with a colleague. What happened and how did you handle it?
> Describe a time when you had difficulty adjusting or working with a colleague due to their personality. What was the issue and how did you handle it?
> Describe a time when you had a difficult working relationship with a coworker. What were the issues, how did you handle the relationship and did you learn anything from the experience?
> Describe a time when you had to convince different stakeholders who had their own agendas to agree on one idea. How did you manage it?
