> What is your approach to dealing with upset customers who are unhappy with your product or service?
> If you were assigned to do something illegal, immoral or against your principles, what would you do?
> Imagine this scenario: You and your team are in a project meeting. One of your team members keeps disagreeing with on ideas and suggestions for the project. It is getting to the point where the meeting is becoming unproductive. From experience, you know that this team member has a habit of disagreeing with ideas outright. What do you do?
> Imagine this scenario: One of your team members has made a complaint regarding another team member’s actions. The complaint is not serious enough to warrant any formal action, but still needs to be worked out. You have been tasked with working it out. What do you do?
> Imagine this scenario: You are working on a project that involves multiple departments. While working on the project, you realize that each department has their own agenda on the project. If left unaddressed, this will leave to serious conflict of interest between departments. What do you do?
> Describe a time when you dealt with a team member who was openly hostile or aggressive towards the others in the team. What was the context and what did you do?
> Imagine this scenario: You are at a business lunch. You order fish but the waiter brought chicken to you instead. What would you do?
> Discuss the interpersonal skills you think are needed to settle conflict or disagreements between others.
