> What would be your advice for a high-street cafe chain that is not doing well and looking for ways to improve?
> What would be your advice to a company with historically high revenues but still operating at a loss?
> Imagine this scenario: You are a business consultant, and your client is a Thai food restaurant chain. Your clients wants to enter the home delivery in an area where their direct competitor is already the dominant player. What advice will you give to your client?
> Imagine this scenario: You have been tasked teaching your colleagues a new work process so that they will implement it. However, your initial attempt to teach them was met with heavy resistance and comments such as “this is the way we’ve always done it”. How would you deal with this resistance and achieve your objective?
> Imagine this scenario: You are working with a customer who has opposing social beliefs to your own. They are quite vocal about their beliefs and often bring it up during sales conversations, sometimes asking you to agree with their opinions. What would you do or how would you communicate with them?
> Describe a time when you had to deal with an irate customer. What did you do and what happened in the end?
> Describe a time when you inherited a customer or took over a client account from a coworker. What did you do to establish rapport and trust with the customer?
