> In your experience, when selling, how would you got about learning the customer’s needs in order to sell to them?
> Imagine this scenario: You work in retail. It is almost the end of your shift and you are wrapping up. Suddenly, a customer in the store approaches you to ask for help. What do you do?
> Imagine this scenario: You have been tasked with responding to a negative online review about your company’s product or service. How would you respond?
> Imagine this scenario: You are in a sales related conversation with a potential customer. The potential customer then challenges you by saying that your competitors offer a better price for the same product. How will you respond to this statement?
> What is your approach to creating a strategy for a public interest campaign or public service announcement?
> Describe a time when you were initially confused by a customer’s request, but managed to successfully clarify the request. What happened and what did you do?
