> Imagine this scenario: A customer has approached you in the store saying that they cannot find the product they are looking for. What do you do?
> Imagine this scenario: You are working in the B2B sales department of a vending machine manufacturer. You and your team had recently closed a deal to sell and deliver three hundred (300) vending machine units to a new business client. However, two weeks before the proposed delivery date, the operations team tell you that they will not be able to produce the full three hundred (300) units by the delivery date. What would you do?
> Imagine this scenario: As part of a coporate branding project, you are working with an external design and marketing agency. The agency has submitted their first finalised piece of marketing materials to you. However, these materials are not statisfactory. What do you do? Note that as part of the agreement with the agency, you are only allowed to request for edits to the finalized work twice.
> What is your approach to situations where you are confronted by angry or dissatisfied customers? How would you calm them down or resolve their issues?
