> Imagine this scenario: You are talking to a customer over the phone when another customer walks into your store. You are the only staff member present at the time. What do you do?
> Describe a time when you managed to persuade a reluctant or antagonistic customer to switch to your product or service.
> Describe a time when you had to deal with a customer complaint. What did you do and how did you resolve the complaint?
> Imagine this scenario: You are reviewing the most recent site analytics for your website. You realise that the sales conversions for the products on the site has remained steady, but the website traffic is trending down. Overall, revenue is down. What do you do?
> To your knowledge, name the best ways to promote an event, physical or digital, and give a reason why each method is so great.Have
