> Imagine this scenario: You are in a sales conversation with your customer. Your customer is requesting something that is not part of company policy, nor is it in the interest of the company. What do you do?
> Describe a time when you stayed clam while trying to sort out a complaint from a customer. What was the context and how did you stay calm?
> What is your approach to turning down a customer’s order or request, due to unforeseen circumstances? What would you say and how would you say it?
> What is your approach to keeping in touch with customers, and updating them on offers that they may be interested in?
> Describe a time when you did not give in to a customer’s insistence that you bend the rules just for them. What happened and how did you put up with the customer?
> Describe a time when you handled a difficult situation with a customer or vendor. What did you do and how was it resolved?
> Imagine this scenario: A customer felt like they received bad service from another sales person. Now, the customer is saying that they do not want to do business with your company. You had not dealt with this customer previously. You are not the cause of the bad service, but now you are tasked with trying to win the customer back. How would you do this?
> Imagine this scenario: You are working on a project for a client. You are about 50% done when the client informs you of major changes in the project. These changes most likely mean that your previous progress on the project would go to waste. What would you do at this point?
