Interpersonal Relationships – Deal With Unpleasant or Angry People – Hiring Manager Help

> Describe a time when you had to respond to resistance or negativity relating to your work.

> Describe a time when you managed to get a difficult member of a team participating productively with the rest of the team.

> Describe a time when you had a conflict with your manager. How did you handle or resolve it?

> Describe a time when you had a conflict with a professor? How did you resolve it?

> Describe a time when you had a conflict with your colleague? How did you resolve it?

> Describe a time when you had a conflict with a customer? How did you resolve it?

> What is your approach to situations where you are confronted by angry or dissatisfied customers? How would you calm them down or resolve their issues?

> Describe a situation where you needed information from a coworker who was notoriously slow to respond. What did you do?

> Imagine this scenario: A day after completing an assignment for your manager, your manager comes into your office to speak to you about it. Within earshot of your coworkers and team, your manager says negative things about your assignment. What do you do?

> How do you handle difficult customers?

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