> Tell me about a time you needed to get information from someone who was not very responsive. What did you do?
> Imagine this scenario: You have been tasked teaching your colleagues a new work process so that they will implement it. However, your initial attempt to teach them was met with heavy resistance and comments such as “this is the way we’ve always done it”. How would you deal with this resistance and achieve your objective?
> Imagine this scenario: You are assigned or inherited a difficult client that none of your coworkers would want to work with. What do you do?
> Describe a time when your colleague got angry with you. What happened and how did you deal with it?
> Describe a time when you dealt with an angry customer. What happened and how did you deal with the situation?
> What would you do if you were assigned to work closely with a colleague on a project, but you two just could not seem to see eye-to-eye?
> Describe a time when you had to deal with an irate customer. What did you do and what happened in the end?
> Describe a time when you had to communicate bad news to your coworkers. How did you communicate this?
> Describe a time when you went out of your way to defend a customer. What happened and why did you do this?
