> Describe a time when you did not give in to a customer’s insistence that you bend the rules just for them. What happened and how did you put up with the customer?
> Describe a time when you made an unpopular decision that affected other people. Why did you have to make the decision and how did you handle the reactions resulting from it?
> Describe a time when you had an argument with a colleague. What happened and how did you handle it?
> Describe a time when you had difficulty adjusting or working with a colleague due to their personality. What was the issue and how did you handle it?
> What kind of working relationship could you or would you have with a coworker who often disagrees with your work style or ideas?
> What is your approach to dealing with upset customers who are unhappy with your product or service?
> Describe a time when you dealt with a team member who was openly hostile or aggressive towards the others in the team. What was the context and what did you do?
> Discuss the interpersonal skills you think are needed to settle conflict or disagreements between others.
> Describe a time when you dealt with a team member who was acting egotistical and arrogant in front of the others in the team. What was the context and what did you do?
