> Describe a time when your colleague got angry with you. What happened and how did you deal with it?
> Describe a time when you helped prevent a situation from becoming too stressful for your coworker to handle.
> Describe a time when you had to deal with an irate customer. What did you do and what happened in the end?
> Describe a time when you inherited a customer or took over a client account from a coworker. What did you do to establish rapport and trust with the customer?
> Describe a time when you had to communicate with another person who did not like you personally. How did you handle the situation and how did they respond?
