> Describe a time when your client was not satisfied with your work. How did you handle the situation?
> Describe a time when your manager was not satisfied with your work. How did you handle the situation?
> What is your approach to checking that you have gathered the correct details from a customer or client?
> Describe a time when you were initially confused by a customer’s request, but managed to successfully clarify the request. What happened and what did you do?
