> Describe a time when you attempted to solve a problem with a novel idea or solution that had not been used before. What was the solution and was it successful?
> Describe a time when you had to assemble a team to work on a quality improvement project. How did you go about finding and recruiting these team members?
> Imagine this scenario: You are dealing with an angry customer. The customer demands to speak to your manager without specifying their issue or problem. What do you do?
> Describe a time when you requested for feedback on yourself from a manager or customer, and then used the feedback to improve your work performance.