> Describe a time when you had to lead and inspire a team to overcome a challenge. What happened and how did you do it?
> Describe a time when you had to help a customer deal with an issue with a product or service that they bought from your company.
> Imagine this scenario: Your teammates are in disagreement over a workplace issue. They have turned to you as a neutral third party to come up with a solution that is fair to all of them. What will you do?
> Imagine this scenario: You are confronted by another manager, not your own manager, about a mistake made in a work process. You know you did not make this mistake, but you do not know who did. What do you do?
