> Describe a time when you had to delicately communicate sensitive information. What were the risks relating to this and how did you do it?
> What is your approach to checking that you have gathered the correct details from a customer or client?
> Describe a time when you were initially confused by a customer’s request, but managed to successfully clarify the request. What happened and what did you do?
> Describe a time when you had to accurately estimate the impact that your decisions and actions has on others. How did you estimate or measure the impact?
