Interpersonal Relationships – Online Text Chat – Hiring Manager Help

> Describe a time when you had to deal with an irate customer. What did you do and what happened in the end?

> Describe a time when you inherited a customer or took over a client account from a coworker. What did you do to establish rapport and trust with the customer?

> Describe a time when you had to use written communication to get an important idea or piece of information across to a coworker.

> In your experience, when would you choose to communicate in person versus by email, and why?

> What is your approach to using or incorporating customer feedback into improving work processes?

> In your opinion, how good are you with conducting your own research and writing a report on that research without supervision?

> What is your approach to minimizing distractions while you work?

> Describe your experience as a writer or in a role where you had to do a lot of writing.

> What would be your approach to handling the communication challenges of remote teams and remote workers?

> Describe a time when you managed to persuade someone by using your written communication skills.