> Describe a time when you took the initiative to enroll in a course or study a topic to help improve your performance at work.
> Describe a time when you handled a difficult situation with another team or department. What did you do and how was it resolved?
> Describe a work system or process change that you initiated in the past. What worked and what did not work so well, and would you do any of them differently now?
> Describe a time when you did not give in to a customer’s insistence that you bend the rules just for them. What happened and how did you put up with the customer?
> Describe a time when you handled a difficult situation with a customer or vendor. What did you do and how was it resolved?
> Assuming you have a to-do list at your current or previous job, what is currently on top and the bottom of the list?
