> Imagine this scenario: You are conducting a training session. However, the participants seem to have difficulty understanding the subject you are teaching. What do you do?
> Describe a time when you had to delicately communicate sensitive information. What were the risks relating to this and how did you do it?
> Describe a time when you were initially confused by a customer’s request, but managed to successfully clarify the request. What happened and what did you do?
