> Describe a time when you stayed clam while trying to sort out a complaint from a customer. What was the context and how did you stay calm?
> Are there any changes you would make to your work style or work flow in the near future? What would the changes be and why, or why not?
> Describe a time when a large change happened to your usual work processes or work environment. How did you handle it?
> Are there any changes you think should happen in your current or previous department or organization to improve efficiency or effectiveness at work? What would the changes be and why?
> How do you maintain a positive attitude throughout your work and career, even through difficult times?
> Describe a time when you had to make a major work or project decision on your own. What was the decision and how did it work out?
> Describe a time when you and your team could not meet a deadline or achieve a goal. How did you and your teammates respond and treat each other? How did you explain the situation to your manager?
