> Describe a time when your colleague got angry with you. What happened and how did you deal with it?
> Describe a time when you dealt with an angry customer. What happened and how did you deal with the situation?
> Describe a time when you had to deal with an irate customer. What did you do and what happened in the end?
> Describe a time when you inherited a customer or took over a client account from a coworker. What did you do to establish rapport and trust with the customer?
> Imagine this scenario: Your manager has just asked you to do a task that seems impossible given its scope and it deadline. What do you do?
> Describe a time when you had to communicate with another person who did not like you personally. How did you handle the situation and how did they respond?
