> Imagine this scenario: You are in a sales conversation with your customer. Your customer is requesting something that is not part of company policy, nor is it in the interest of the company. What do you do?
> What is your approach to turning down a customer’s order or request, due to unforeseen circumstances? What would you say and how would you say it?
> Describe a time when you made an unpopular decision that affected other people. Why did you have to make the decision and how did you handle the reactions resulting from it?
> Describe a time when you had an argument with a colleague. What happened and how did you handle it?
