> Describe the methods you have used to evaluate your subordinate’s or direct report’s work performance.
> Imagine this scenario: You are working with a customer who has racist and culturally insensitive beliefs. They are quite vocal about their beliefs and often bring it up during sales conversations, sometimes asking you to agree with their opinions. What would you do or how would you communicate with them?
> Describe a time when you went out of your way to defend a customer. What happened and why did you do this?
> Describe a time when you had to communicate with another person who did not like you personally. How did you handle the situation and how did they respond?
> Describe a time when you made a snap judgment about someone’s character and were later proven right.
